Frequently Asked Questions (FAQ)
General Questions
Q: Where are Cosmos Watches made?
A: Cosmos Watches are proudly designed in Sweden, with materials sourced globally to ensure the highest quality.
Q: What makes Cosmos Watches unique?
A: Our watches are inspired by the beauty and mystery of the cosmos. Each piece is crafted with precision and designed in Sweden to celebrate the wonder of the universe.
Q: Can I return a watch if I'm not satisfied?
A: Yes, we offer a 30-day return policy on all our watches. However, please note that:
- Return costs and shipping are your responsibility.
- The 30-day period is counted from the day you placed the order until the day you provide the tracking ID for the return shipment.
- Without the tracking ID and confirmation of shipping, we cannot process your return.
- Please contact us as soon as you decide to initiate a return for assistance.
Q: Do you offer international shipping?
A: Yes, we ship globally for free. Most orders are shipped the same working day, and sometimes even on weekends, to ensure fast delivery.
Q: How do I care for my watch?
A: Keep your watch clean with a soft, dry cloth. Avoid exposure to extreme temperatures and chemicals. For mechanical watches, regular servicing is recommended.
Q: How do I adjust the strap on my watch?
A: Many of our watches come with a quick-release strap for easy adjustment. For metal straps, use the included adjustment tool for the perfect fit.
Warranty and Support
Q: What is the warranty on Cosmos Watches?
A: All Cosmos Watches come with a 2-year warranty covering manufacturing defects. However, the warranty does not include:
- Battery replacement.
- Regular wear and tear over time, including scratches or fading due to daily use.
Please retain your proof of purchase for warranty claims.
Q: What should I do if my watch stops working?
A: If your watch is under warranty, contact our customer support team for assistance. For out-of-warranty repairs, we can recommend trusted service providers.
Order and Shipping
Q: How long does shipping take?
A: We usually ship the same day the order is placed. Delivery typically takes 4-5 working days, depending on the destination.
Q: Can I track my order?
A: Yes, you will receive a tracking ID via email once your order has been shipped.
Q: Do you offer gift wrapping?
A: The watch box is already elegantly wrapped. We recommend simplicity—less is more.
Q: Can I change my shipping address after placing an order?
A: Once you've made your order, it is not possible to change the address. However, if the order hasn't been shipped, there might be a possibility. Please contact us or DM us on Instagram, and we’ll do our best to help.
Additional Questions
Q: Do you collaborate?
A: At the moment, we do not collaborate unless we reach out to specific individuals or brands ourselves.
Q: Do you have an actual physical store?
A: No, at the moment we only sell online through our website.
Q: Do you offer discounts on bulk orders?
A: Please contact our team at info@cosmos-sweden.com and include "Bulk Order" in the subject line for assistance.
Q: Are your watches only for males or females?
A: We design our watches for both genders, but they feature a universal size and style, making them suitable for everyone.